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It's Not My Department! : How America Can Return to Excellence - Giving and Receiving Quality Service by Peter Glen (2002, Trade Paperback)

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Price:
$12.50
+ US $4.13 shipping
Estimated delivery Thu, May 9 - Tue, May 14
Returns:
30 days returns. Buyer pays for return shipping.
Condition:
Like New
This book, "It's Not My Department! : How America Can Return to Excellence - Giving and Receiving Quality Service", is a must-read for anyone interested in improving customer relations and service delivery. Published in 2002 by Penguin Publishing Group, this trade paperback has 256 pages and measures 8.4in x 5.5in x 0.7in. The author, Peter Glen, provides insights on how to achieve excellence in service delivery, without compromising on quality or customer satisfaction. The book covers various topics related to customer relations and service delivery, making it suitable for anyone in business and economics. The language used in the book is English, and it's an ideal resource for anyone interested in improving their customer handling skills. It weighs 8.3 Oz, making it easy to carry around.