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The Baptist Health Care Journey to Excellence - Picture 1 of 1

The Baptist Health Care Journey to Excellence - Picture 1 of 1

The Baptist Health Care Journey to Excellence : Creating a Culture That WOWs! by Al Stubblefield (2004, Hardcover)

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About this product

Product Information

An insider s look at corporate culture at one of Fortune s Top 100 Best Companies to Work for in America A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader.

Product Identifiers

Publisher
Wiley & Sons, Incorporated, John
ISBN-10
0471708909
ISBN-13
9780471708902
eBay Product ID (ePID)
30981625

Product Key Features

Book Title
Baptist Health Care Journey to Excellence : Creating a Culture That Wows!
Author
Al Stubblefield
Format
Hardcover
Language
English
Topic
Leadership, Organizational Behavior, General, Management
Publication Year
2004
Genre
Health & Fitness, Business & Economics
Number of Pages
240 Pages

Dimensions

Item Length
9.1in
Item Height
0.8in
Item Width
6.2in
Item Weight
15.2 Oz

Additional Product Features

Lc Classification Number
Ra971.S86 2005
Table of Content
About the Author vii Foreword ix Acknowledgments x Introduction: From Ouch! to WOW! xii 1. In Search of Competitive Advantage 1 Five Keys to Achieving Service and Operational Excellence Key One Create and Maintain a Great Culture 2. Committing to the Mission 19 3. Maintaining a Balanced Approach: Pillars of Operational Excellence 27 4. Fueling Employee-Driven Culture Change 37 5. Engaging Your Workforce: Communicate, Communicate, Communicate! 51 Key Two Select and Retain Great Employees 6. Selecting the Best Employees 65 7. Maximizing Employee Loyalty 77 8. Celebrating Successes through Reward and Recognition 95 Key Three Commit to Service Excellence 9. Maintaining Quality through Service Teams 115 10. Scripting for Superior Service 129 11. Developing Rounding and Service Recovery Techniques 142 Key Four Continuously Develop Great Leaders 12. Establishing Ongoing Leadership Training 159 Key Five Hardwire Success Through Systems of Accountability 13. Building a Culture that Holds Employees Accountable 179 14. Beyond Baptist Health Care: Other Systems on the Journey to WOW! 193 Appendix What About the Physicians? 205 Index 215
Copyright Date
2005
Lccn
2004-016892
Dewey Decimal
362.1/0973
Intended Audience
Trade
Dewey Edition
22
Illustrated
Yes

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item 1 The Baptist Health Care Journey to Excel- 9780471708902, hardcover, Stubblefield
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