The item you selected is unavailable, but we found something similar.

Picture 1 of 1

Stock photo

Customer Centered Selling: Eight Steps to Success from the Worlds Best S - GOOD - Picture 1 of 1

Customer Centered Selling : Eight Steps to Success from the World's Best Sales Force by Robert L. Jolles (2000, Trade Paperback)

5.01 product rating

SecondSalecom (3274310)
98.1% positive feedback

Price:

$4.98

Free shipping

Estimated delivery Sat, May 4 - Tue, May 7

Returns:

30 days returns. Seller pays for return shipping.

Condition:

Good

Notes: Item in good condition.

About this product

Product Information

Customer Centered Sellingteaches you the secret of the world-famous Xerox sales training program. The secret, Robert Jolles reveals, is reversing the conventional selling practice of searching for customer needs. To truly create urgency, you must focus instead on the customer's problems and decision-making process. Jolles provides a systematic, repeatable, predictable approach that teaches you to anticipate and influence behavior as the customer moves through an eight-stage "decision cycle" and ultimately discovers his or her needs. The book includes a series of case studies, activities, and exercises that enable you to better understand the principles being taught, so you can immediately apply them to your own unique scenarios. This book is a "must read" for all sales professionals, sales managers, and managers in need of a disciplined approach to persuading others.

Product Identifiers

Publisher
Free Press
ISBN-10
0684855011
ISBN-13
9780684855011
eBay Product ID (ePID)
1646125

Product Key Features

Book Title
Customer Centered Selling : Eight Steps to Success from the World's Best Sales Force
Author
Robert L. Jolles
Format
Trade Paperback
Language
English
Topic
Consumer Behavior, General, Sales & Selling / General
Publication Year
2000
Genre
Business & Economics
Number of Pages
384 Pages

Dimensions

Item Length
8.4in
Item Height
0.9in
Item Width
5.5in
Item Weight
12.3 Oz

Additional Product Features

Reviews
Professor Roger VolkemaKogod College of Business Administration, American UniversityIf you want to sell, Rob Jolles will teach you how. He is that rare combination of salesman extraordinaire, trainer, and writer., Phil Duffformer Chief Financial Officer, Morgan StanleyAt last! A sales primer for the intelligent salesperson. It involves the salesperson actively in the customer's buying process instead of relying on jargon, slogans, and gimmicks., Sales & Marketing ManagementA simple yet clever strategy for building customer relationships....A useful read for both trainers and sales managers., Wesley R. MoyVice President-Director of Sales Development, Chase Investment Services Corp.Rob Jolles can help you find and develop the skills to reach your sales goals through his proven customer-focused sales techniques.
Copyright Date
2000
Target Audience
Trade
Dewey Decimal
658.85
Illustrated
Yes

All listings for this product

item 1 Customer Centered Selling: Eight Steps to Success from the Worlds Best S - GOOD
$4.98
Free shipping
item 2 Customer Centered Selling: Eight Steps to Success from the World's Best Sales...
$4.99
Free shipping
item 3 Customer Centered Selling: Eight St..., Jolles, Robert
$7.69
Free shipping
item 4 Customer Centered Selling: Eight Steps to Success from the World
$8.73
Free shipping
item 5 CUSTOMER CENTERED SELLING: EIGHT STEPS TO SUCCESS FROM THE By Rob Jolles *VG+*
$14.95
Free shipping

See all 5

5.0

5.0 out of 5 stars based on 1 product rating

1 product rating

1 users rated this 5 out of 5 stars
0 users rated this 4 out of 5 stars
0 users rated this 3 out of 5 stars
0 users rated this 2 out of 5 stars
0 users rated this 1 out of 5 stars

Most relevant reviews

5 out of 5 stars
by F23HMCVoSHK@Del...May 04, 2010
Customer Centered Selling
I would highly recommend this book to someone who is not sure what they might do in their life and is willing to open their mind and learn a new trade. This book will put to rest the rumors that some may have of salespeople, as well as encourage one who may seem skeptical to give it a try.

Best Selling in Books

See all

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Best Selling in Books

The Lost Book of Herbal Remedies by Claude Davis (2018, Paperback)
4.8 out of 5 stars based on 384 product ratings
$36.99 New
$35.99 Used
The 4 Hour Body by Timothy Ferriss (Hardcover, 2010, First Edition)
5.0 out of 5 stars based on 1 product rating
$12.00 New
$9.24 Used
Outlive Gifford Bil (2023,Paperback)
4.7 out of 5 stars based on 7 product ratings
$11.92 New
$8.99 Used
Magic Tree House (R) Ser.: Magic Tree House Books 1-28 Boxed Set by Mary Pope Osborne (2008, S)
4.9 out of 5 stars based on 83 product ratings
$39.00 New
$15.00 Used
The Book of Enoch by Enoch (2017, Hardcover)
4.8 out of 5 stars based on 138 product ratings
$16.46 New
$14.97 Used
The Covenant Of Water by Verghese Abraham Paperback Novel
4.3 out of 5 stars based on 6 product ratings
$15.00 New
$8.99 Used
Fast Like a Girl : A Woman's Guide to Using the Healing Power of Fasting to Burn Fat, Boost Energy, and Balance Hormones by Mindy Pelz (2022, Hardcover)
4.9 out of 5 stars based on 10 product ratings
$10.99 New
$8.99 Used

Save on Books

Current slide {CURRENT_SLIDE} of {TOTAL_SLIDES}- Save on Books

Sailor Moon Raisonne ART WORKS 1991 - 2023 Normal Edition 9784065309094
$47.99
Trending at $57.99
😇, 😇DIAGNOSTIC STATISTICAL MANUAL OF MENTAL DISORDERSvTEXT REVISION DSM 5 TR
$36.90
Trending at $42.75
THE BOOK OF ENOCH - Translated by R. H Charles (1917 Translation, Hardback)
$14.25
Trending at $16.46
Magic Tree House Books 1-31 Boxed Set by Mary Pope Osborne New- Wrapper Is Torn
$28.00
Trending at $38.99
Trading in the Zone: Master the Market Confidence Paperback
$11.13
Trending at $14.40
An Unfinished Love Story : A Personal History of The 1960s by Doris Kearns...
$20.45
Trending at $25.99

Shop by category

Picture 1 of 1

Customer Centered Selling : Eight Steps to Success from the World's Best Sales Force by Robert L. Jolles (2000, Trade Paperback)

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

All listings for this product

item 1 Customer Centered Selling: Eight Steps to Success from the Worlds Best S - GOOD

item 2 Customer Centered Selling: Eight Steps to Success from the World's Best Sales...

item 3 Customer Centered Selling: Eight St..., Jolles, Robert

item 4 Customer Centered Selling: Eight Steps to Success from the World

item 5 CUSTOMER CENTERED SELLING: EIGHT STEPS TO SUCCESS FROM THE By Rob Jolles VG+

Ratings and Reviews

Most relevant reviews

Customer Centered Selling

Best Selling in Books

The Lost Book of Herbal Remedies by Claude Davis (2018, Paperback)

The 4 Hour Body by Timothy Ferriss (Hardcover, 2010, First Edition)

Outlive Gifford Bil (2023,Paperback)

Magic Tree House (R) Ser.: Magic Tree House Books 1-28 Boxed Set by Mary Pope Osborne (2008, S)

The Book of Enoch by Enoch (2017, Hardcover)

The Covenant Of Water by Verghese Abraham Paperback Novel

Fast Like a Girl : A Woman's Guide to Using the Healing Power of Fasting to Burn Fat, Boost Energy, and Balance Hormones by Mindy Pelz (2022, Hardcover)

Save on Books

Sailor Moon Raisonne ART WORKS 1991 - 2023 Normal Edition 9784065309094

😇, 😇DIAGNOSTIC STATISTICAL MANUAL OF MENTAL DISORDERSvTEXT REVISION DSM 5 TR

THE BOOK OF ENOCH - Translated by R. H Charles (1917 Translation, Hardback)

Magic Tree House Books 1-31 Boxed Set by Mary Pope Osborne New- Wrapper Is Torn

Trading in the Zone: Master the Market Confidence Paperback

An Unfinished Love Story : A Personal History of The 1960s by Doris Kearns...

You may also like

Nonfiction Success Paperbacks Books

Fiction Paperback Fiction Robert L. Asprin & Books

Nonfiction Sales Paperbacks Books

World Paperbacks

Robert Louis Stevenson World literature & Classics Fiction Paperbacks Books

Trade Paperbacks