Very interesting. I believe that what you say at any given time can make a difference in the way people will react. Obvious? Yes! But can you imagine if you could talk to a person and make a change in a life and death situation. Can language be a tool to help people struggling with problems? This too is yes! What you say and how you say it; and, in the case of this book, when you say it is critical. Anyone who is a first responder to an accident, life and death situation, ER, etc. can benefit from this book. Beyond just talking language can be a positive tool for good if understood and used properly. This book can help a person to do this.
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